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Call Center Metrics for the Health Service System

This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the City's Performance Measures requirements.

FieldValue
Publisher
Modified Date
2018-04-18
Release Date
2018-04-18
Homepage URL
Identifier
https://data.sfgov.org/api/views/qz8r-q5ne
License
Contact Name
OpenData
Contact Email
Public Access Level
Public
POD Theme
Health and Social Services
Harvested from data.sfgov.org
Harvest Source Titledata.sfgov.org
Harvest Source URIhttps://data.sfgov.org/data.json
Last Harvest PerformedSun, 05/27/2018 - 02:33