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Call Center Metrics for the Health Service System

This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the City's Performance Measures requirements.

Dataset Info

These fields are compatible with DCAT, an RDF vocabulary designed to facilitate interoperability between data catalogs published on the Web.
FieldValue
Publisher
Modified Date
2017-09-30
Release Date
2017-09-29
Identifier
https://data.sfgov.org/api/views/qz8r-q5ne
License
Contact Name
<Nobody>
Contact Email
Public Access Level
Public